Jody Campbell, BACP

Person-centred therapy focuses on creating a warm, accepting space where the individual leads the conversation. The counsellor reflects and listens deeply so the client can make sense of feelings and decide on next steps; this approach suits stress, anxiety and self-esteem concerns. Another evidence-based technique often used alongside person-centred work is practical problem-focused talking, which looks at immediate coping steps for life changes, chronic illness, or caregiver stress and helps people try small, manageable adjustments.

Choosing the right approach is a collaborative process. The therapist will discuss options with the client, try methods that fit their goals and adjust as the work progresses. Clients and the counsellor review what helps and change direction when needed so the work stays relevant.

Online therapy offers flexible ways to connect. Video calls let people see each other and work through deeper material, while phone sessions can be useful when bandwidth is low or a shorter, focused check-in is preferred. Live chat and text-based messaging suit those who find typing easier or who want regular, brief support between sessions. These formats make it simpler to fit counselling around work, family and location, and they allow people to try different ways of communicating until they find what feels right.