Emma Marshall, BACP

Emma commonly uses evidence-based techniques that focus on understanding patterns and building coping skills. One approach emphasises teaching practical strategies to manage anxiety and stress, such as breathing techniques, activity planning and breaking problems into smaller steps; this is helpful for day-to-day symptoms and overwhelming moments. Another approach concentrates on processing past traumatic experiences in a paced way, helping people make sense of difficult events and reduce their hold on current life.

Finding the right approach often takes a few conversations. Emma works together with each person to identify goals, test methods and adjust the plan as needed. The process is collaborative and paced to match the client’s needs and preferences rather than following a strict formula.

Online sessions are offered by video call, phone, live chat or text-based messaging to give practical flexibility. Video calls allow visual connection for deeper conversation, while phone sessions can fit into a short break or if lower bandwidth is needed. Live chat and text messaging work well for brief check-ins, ongoing support between sessions or when writing feels easier than speaking. These options help people fit therapy around work, family life and other commitments.